How long will it take to get my fabric?
Fabric should be delivered within 7-10 working days. I do not always house the fabric, so please bear with me if there is a delay as I may not be posting it myself. If you need it sooner please contact me and I will try and post urgently. All items are sent Royal Mail Signed For 2nd Class. Unfortunately at this time we cannot sent outside of the UK.
What is the cost of shipping?
I send fabric under 5 metres folded for a flat rate of £4.95*. If you want your fabric sent on a roll please let me know before check out and I can adjust shipping prices. Fabric orders 5m and up to 15m will be sent at a cost of £14.95. Fabric 16m and above will cost £20.95.
*Velvet should not be folded so will be sent on a roll, because of this it will be sent at a cost of £14.95.
Where are the fabrics from?
The fabrics are from designers and makers who have it leftover from a projects or a production process. This is why the fabrics are in small volume and I'm not able to source any more than what I'm selling on the website. Some designs may be printed in the wrong colour or have a small fault, if this is the case I will mention it in the fabric details and refer to it as a 'second'.
How do I buy a different amount than what is in the drop down?
Call or email me. Unfortunately the clever people who built the website have done so in a way that doesn't allow anything but whole numbers - don't worry I'm chasing them for it! But if you need more or less than what is shown, it's totally possible, just give me a shout.
How often do you get new fabrics in? How do I find out before everyone else?!
I get new fabrics in all the time and launch them on my Instagram @haines_collection. If you don't have an account you should join the millions who do! I will also email newsletters out a few times a year, so please sign up!
Do you send samples?
I'm so sorry but I'm not able to send samples. The fabric that I have is in small quantities and so I cannot take off a few cm of fabric for samples. However if you are desperate, do give me a call or email and I'll see what I can do - I often have scraps floating around that I could pop in the post.
Are the colours as shown on the website?
I try my best to show the colour as true as it is in real life as in an image. But all of our computer screens are different as well as mobile devices so it can look a little different. If you have received your item and it's no where near what you expected, please contact me.
How do I look after/clean my fabric?
Please take care with your fabric and spot clean where possible. Avoid putting your fabric in direct sunlight, and if you do be warned it will fade (and possibly tear) in time. If you are using the fabric to make something, please ask the person who is making it how they recommend cleaning it. If you are making something yourself (high five!) then hand wash cold, or if it's upholstery wipe clean. Baby wipes do magic on most stains!
I want to redo my ____ (insert project here: ie. headboard, sofa, lampshade, doghouse). Do you have tutorials anywhere?
Yes! My Notebook is my blog, please click on the INSPO section and have a read. If there is a project you think I'm missing, please give me a shout, I'm always open to suggestions.
What is your return policy?
If an item has arrived damaged or not as expected, please contact me ASAP. Returns claims must be made within 14 days of arrival, and must be returned in the same condition that you received it in. From notifying me you have another 14 days to return the item. Please return the item securely packaged second class signed for with Royal Mail and take note of your tracking number incase it goes missing. After these timelines I cannot accept returns. I'm afraid I cannot refund any postage costs, unless you item is not as expected and I have agreed a refund. From receiving the item back I will refund you within 7 working days.
Can I cancel my order?
If you wish to cancel your order please get in touch urgently. If your fabric has not been cut it is possible to cancel.
What do you do with email address and personal data?
Keep it under lock and key! I may have to share your name, address and phone number to the supplier of the item you have bought - so they can post it out to you. Apart from that reason, I will never share any of your data.