FAQs

If a product displays an 'order sample' button, then we have samples available. You can select up to four fabric samples - they're free, but we do ask you to cover the cost of postage (Royal Mail 1st Class). 

We don't hold a huge amount of stock at HQ and any fabrics we do have are in limited quantities. Therefore, some samples can be small and are best used for colour matching and to feel the texture.

Fabric should be delivered within 10 working days. Wallpaper can be up to 15 workings days. We do not always house the item, so please bear with us if there is a delay as we may not be posting it ourselves. If you need it sooner please contact us. All items are sent tracked. We can ship internationally- details below.

Items from Haines Curates (as noted in the banner at bottom of the product image) will depend on each designer's policy, please see the individual product post for delivery details.

We send fabric under 5 metres folded for a flat rate of £9.95. If you want your fabric sent on a roll, please let us know before check out. Fabric orders from 5m and up to 10m will be sent on a roll at a cost of £14.95. Fabric 11m and above will cost £26.95.

This excludes our Haines Curates products and selected lines, which start at £14.95.

Trims are sent in a small package at £4.95. 

UK mainland customers can enjoy free shipping on orders over £250.00.

International shipping costs may vary, please proceed to checkout with your address for final costs.

Yes we do! We ship all over the world, for a quote, add the items to your basket and your shipping address, and the cost will be calculated. All import taxes and duties are the responsibility of the recipient/ customer.

When our fabrics say 'defective' or 'print second' on them, it means that they are classed as a print second. A fabric can be a print second for many reasons, such as the colour is a shade or two off from what the designer requested, there are areas where the ink is not as saturated as it should be, or there is a tiny extra mark on the design. But all of our fabrics are still 100% usable. Read our defective print blog for more information.  We always check orders before we send them out, if we felt there was anything obvious we would let the customer know. If you were ever unhappy with your fabric, please see our returns policy.

Our fabrics are from designers and makers who have them leftover from projects or the production process. This is why the fabrics are sometimes in small volumes, and why we are mostly unable to source any more than what we are selling on the website.

However, it's always a good idea to keep an eye on our Monday Drops at 6:30 pm as this is when we add all new stock to the website.

Some designs may be printed in the wrong colour or have a small fault; if this is the case, we will mention it in the fabric details and refer to it as a 'second' or 'defective print'.

Most of our fabrics start at a minimum of 1m, unless otherwise stated. From there you can order in 10cm increments.

We get new fabrics all the time and launch them on our website every Monday night at 6:30pm. For an exclusive look, sign up to our newsletter and follow us on Instagram@haines_collection where Jules does a show and tell at 1 pm on Mondays. If you don't have an account, you should join the millions who do! Don't forget to sign up for our newsletter and be the first to know about all our new news!

We try our best to show the colour as true as it is in real life as in an image. But all of our computer screens are different as well as mobile devices so it can look different. If you have received your item and it's not what you expected, please contact us.

Yes! Check out our blog, we have written 'How much fabric do you need for a Headboard' and 'What to do with 1 metre of fabric'. We also have lots of tips and advice on our Instagram page.

Please take care with your fabric and spot clean where possible. Avoid putting your fabric in direct sunlight, and if you do be warned it will fade (and possibly tear) in time. If you are using the fabric to make something, please ask the person who is making it how they recommend cleaning it. If you are making something yourself then hand wash cold, or if it's upholstery, wipe clean! Read our 'How to Care for Fabrics at Home' blog for more advice.

If an item has arrived damaged or not as expected, please contact us ASAP. Returns claims must be made within 14 calendar days of arrival and must be returned in the same condition that you received it in. From notifying and upon approval from us you have another 14 calendar days to return the item. Please return the item securely packaged by a trusted courier and take note of your tracking number in case it goes missing. After these timelines, we cannot accept returns. We cannot refund any postage costs. We will process your refund as soon as we receive the package back, but it can take 7 working days for funds to appear in your account.

If you have purchased from our Haines Curates collection (products with 'Haines Curates Designer' banner on the image), please note there is a no-returns policy. Contact us within 24hrs of your confirmation email to cancel. After this time, all purchases are final. 

Please note fabric orders over 20m and handmade items may incur a restocking fee.

If you wish to cancel your order, please get in touch urgently by emailing us on info@hainescollection.co.uk or by calling 01892 251990.

Keep it under lock and key! We may have to share your name, address and phone number with the supplier of the item you have bought - so they can post it out to you. Apart from that reason, we will never share any of your data.