FAQs


Sustainable Interiors from the Haines Collection Reducing Textile Waste in Interiors Industry

How long will it take to get my items?

Fabric should be delivered within 10 working days. Wallpaper can be up to 15 workings days. We do not always house the item, so please bear with us if there is a delay as we may not be posting it ourselves. If you need it sooner please contact us. All items are sent tracked. We can ship internationally- details below.

Items from Haines Curates (green frame around product image) will depend on each designers policy, please see the individual product post for delivery details.(green frame around product image)

What is the cost of shipping in the UK?

We send fabric under 5 metres folded for a flat rate of £7.95. If you want your fabric sent on a roll please let us know before check out. Fabric orders 5m and up to 10m will be sent on a roll at a cost of £11.95. Fabric 11m and above will cost £21.95.Trims are sent in a small package at £3.95. 

International shipping costs may vary, please checkout for final costs.

Do you ship Internationally?

Yes we do! We ship all over the world, for a quote add the items to your basket and your shipping address and the cost will be calculated. All taxes are paid by the recipient. 

What does 'Defective' mean?

When our fabrics say 'defective' on them, it means that they are a print second. A fabric can be a print second for many reasons such as the colour is a shade or two off from what the designer requested, there are areas where the ink is not as saturated as it should be, or there is a tiny extra mark on the design. But all of our fabrics are still 100% usable. We always check orders before we send them out, if we felt there was anything obvious we would let the customer know. If you were ever unhappy with your fabric, please see our returns policy below.

Is 'Quantity' equal to metres? 

Yes, when you are buying fabric the quantity is equal to metres. The 'Amount available' shows the volume that you can add to your basket. By adding 1 in the quantity box does not mean that you are adding all that is available.

Where are the fabrics from?

The fabrics are from designers and makers who have it leftover from a projects or a production process. This is why the fabrics are in small volume and we are not able to source any more than what we are selling on the website. Some designs may be printed in the wrong colour or have a small fault, if this is the case we will mention it in the fabric details and refer to it as a 'second' or 'defective print'.

How do I buy a different amount than what is in the drop down?

Email us. Unfortunately the clever people who built the website have done so in a way that doesn't allow anything but whole numbers - don't worry we're chasing them for it! But if you need more or less than what is shown, please contact us.

How often do you get new fabrics in? How do I find out before everyone else?!

We get new fabrics in all the time and launch them on our website every Monday night at 6:30pm. For an exclusive look follow us on Instagram @haines_collection where Jules does a show and tell on Monday mornings. If you don't have an account you should join the millions who do! Don't forget to sign up for our newsletter and be the first to know about all our new news!

Do you send samples?

Due to the nature of the business we only hold small amount of stock and an even smaller amount of samples. Please do get in touch with the name of the fabric and we will do our best to get a sample to you. Please note as some of our samples are so small they are best used for colour matching.

Are the colours as shown on the website?

We try our best to show the colour as true as it is in real life as in an image. But all of our computer screens are different as well as mobile devices so it can look a little different. If you have received your item and it's not what you expected, please contact us.

I want to redo my ____ (insert project here: ie. headboard, sofa, lampshade, doghouse). Do you have tutorials anywhere?

Yes! Check out my Notebook which is my blog, I have written 'How much fabric do you need for a Headboard' and 'What to so with 1 metre of fabric'. I also have lots of tips and advice on my Instagram page. 

How do I look after/clean my fabric?

Please take care with your fabric and spot clean where possible. Avoid putting your fabric in direct sunlight, and if you do be warned it will fade (and possibly tear) in time. If you are using the fabric to make something, please ask the person who is making it how they recommend cleaning it. If you are making something yourself then hand wash cold, or if it's upholstery wipe clean.

What is your return policy?

If an item has arrived damaged or not as expected, please contact us ASAP. Returns claims must be made within 14 days of arrival, and must be returned in the same condition that you received it in. From notifying us  you have another 14 days to return the item. Please return the item securely packaged by a trusted courier and take note of your tracking number in case it goes missing. After these timelines we cannot accept returns. We cannot refund any postage costs. We will process your refund as soon as we receive the package back, but it can take 7 working days for funds to appear in your account.

If you have purchased from our Haines Curates collection (green frame around product image), please note there is a no returns policy. Contact us within 24hrs of your confirmation email to cancel. After this time all purchases are final. 

Can I cancel my order?

If you wish to cancel your order please get in touch urgently. 

What do you do with email address and personal data?

Keep it under lock and key! We may have to share your name, address and phone number to the supplier of the item you have bought - so they can post it out to you. Apart from that reason, we will never share any of your data.